Contact

Jack Miller

ESRI Defense Services

380 New York Street

Redlands, CA

Phone: 909 793 2853

Fax: 909 307 3089

E-Mail: jmiller@esri.com

Mary Rosenbaum

Phone: 909 793 2853

Fax: 909 307 3089

E-Mail: mrosenbaum@esri.com

John Perry

ESRI Senior Contract Administrator

Phone: 909 793 2853

Fax: 909 307 3034

E-Mail: jperry@esri.com

Company Description

ESRI is a financially secure, closely held, private corporation, maintaining a posture of zero debt for over 35 years. The company currently employs more than 2,100 people in the United States. Regional offices are maintained in the metropolitan areas of Redlands, California; Denver, Colorado; Boston, Massachusetts; Minneapolis, Minnesota; St. Louis, Missouri; New York, New York; Charlotte, North Carolina; San Antonio, Texas; Olympia, Washington; Philadelphia, Pennsylvania; and Washington, D.C. We also have numerous satellite offices across the country. In addition, ESRI has a network of more than 70 international distributors supporting customers in over 200 countries, territories, and colonies around the world.

Our goal is to support new as well as existing customers in the design, development, and implementation of geographic-based information management systems, and we employ a carefully chosen group of select professionals who are dedicated to ensuring the success of GIS at our user sites. The Professional Services Division at ESRI includes the technical, management, and administrative staff required to provide GIS support services to a broad range of user agencies throughout the world. The technical staff is comprised of consulting, data conversion, and programming experts with extensive experience in GIS and IT domains. These areas include systems engineering, geodesy, cartography, computer science, operations research, logistics and transportation management, business management, utilities and facilities management, planning, land surveying, terrain modeling and analysis, geology, hydrology, forest science, and many others. Most staff members hold advanced degrees and also have in-depth understanding of our software, direct access to the software development staff, and practical experience in integrating ESRI software with related technologies. This broad, collective experience, we believe, distinguishes ESRI in the GIS industry.

ESRI also offers a Systems Integration team that provides system design, installation, and integration services in conjunction with hardware vendors. The Technical Support Group is staffed by experienced analysts who work closely with our programming staff to assist users with questions regarding software functionality and geoprocessing procedures. This group responds to approximately 67,000 calls a year, supporting the installation and maintenance of software, assisting in solving problems arising from the use of the software, hardware interfacing of peripheral devices, and logging enhancement requests and bugs submitted by our users. Educational Services offers a wide range of courses, from introductory to advanced levels that help our users become proficient using the various software applications we develop. Our instructors conduct more than 2000 classes a year.

Visit our website at: www.esri.com

Functional Area Capabilities

GIS Start-up Services including:

• User needs assessment
• Data evaluation
• Functional requirements definition
• Requirements analysis
• Institutional planning
• Cost/Benefit analysis
• Cost recovery strategies

System, Database, and Application Design

• System design and engineering
• Conceptual database design
• Physical database design
• Application system design
• Hardware configuration

Database Services:

• Data Collection
• Data Interpretation
• Data Conversion and Integration
  • Scanning and Digitizing
  • Format Conversion
• Procedures Development
• Pilot Projects
• Turnkey GIS Databases
• Independent Quality Assurance Services
• Digital Data Publishing
• Project and Technical Management

GIS Application Development Services:

• Prototype Development
• Pilot Application Studies
• Full Turnkey Applications Systems
• Complete User Documentation
• Complete Programmer Documentation
• Ongoing Support

Implementation Services:

• Rent-a-Tech
• Application Development Center
• Custom Training

Customer Base

ESRI supports a wide-range of customers and industries with our COTS and GOTS software products and professional services. Below is a listing of all the industries ESRI software and services support:

Business

• Financial Services
• Insurance
• Real Estate
• Retail and Commercial Business

Cartography and Map Publishing

• Cartography

Communications

• Location-Based Services
• Media and Press
• Telecommunications

Defense

• Defense and Intelligence

Education

• Universities and Community Colleges
• K–12, Primary, Middle, and Secondary
• Libraries and Museums

Engineering

• Civil Engineering
• Surveying

Government

• Economic Development
• Elections
• Federal
• Homeland Security
• Land Records and Cadastral Solutions
• Law Enforcement
• Public Safety
• State and Local
• Sustainable Development
• Urban and Regional Planning

Health and Human Services

• Hospitals and Health Systems
• Public Health and Human Services

Natural Resources

• Agriculture
• Archaeology
• Cave and Karst
• Environmental Management
• Forestry
• Marine and Coast
• Mining and Earth Science
• Petroleum
• Pipeline
• Water Resources

Transportation

• Logistics
• Transportation Systems and Networks

Utilities

• Electric and Gas
• Water/Wastewater

Systems Supported

Many components of ESRI’s ArcGIS suite of products is currently utilized over 70 Defense and Intelligence systems. For a listing and case studies of these systems please reference ESRI’s GIS in the Defense and Intelligence Community brochure located at http://www.esri.com/industries/defense/user-showcase/def_intel.html and http://www.esri.com/industries/defense/user-showcase/def_intel_2.html; Volume 1 and 2, respectively.

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